F A Q
1：Is there a minimum purchase requirement?
No, you can buy any quantity.
2: Do you have a better price if i want to buy in bulk?
Yes, we do. For big quantity in bulk, please kindly contact us by email: firstname.lastname@example.org
3: Whether the product is nickel free or lead free?
Our products are in line with the requirements of environmental protection, please rest assured to purchase on our website.
4: I haven't found the style I like, can i ask the customer to customize it？
Yes, you can. We can make customize style according to your requirement. Please email us the image of the product, and related information of material, color, shape, size. We'll get back to you as soon as possible.
5：What shipping methods do you offer?
DHL Express：We charge solid cost $25 per package shipping duration is 3-5 days (worldwide)
China Post/China EMS: Free shipping over $39; otherwise, additional $5 freight will be paid, shipping duration is 15-35 days (worldwide)
6: How to inquire logistics information
Usually, after your kind order is shipped out, we will send your tracking number via email immediately. One or two days later, you can track your shipment on one of the following parcel tracking sites.
China Post/China EMS:
If there is no result, please contact us by email
Our Email address: email@example.com
7: The package shows receipt, but what if I don't receive the goods?
Please contact the post office to ask whether the package has been delivered, check the mailbox and the surrounding area of the destination, and ask neighbors, colleagues and other relevant personnel whether they have seen the package. At the same time, please contact us for help.
8: The logistics shows that the package has been sent, but the logistics has not been updated for a long time. What's the matter?
- The package may have entered the country of destination and been inspected at customs
- The package is being transported normally and the update of logistics information is delayed. Please wait patiently for a few days.
9: How to cancel an order that is in process?
When you want to cancel an order that is in processing, please kindly contact us by email: firstname.lastname@example.org
10: Received the items, but i do not like it, what should i do?
You can return to us with well condition, we will give you a full refund. Please noted If there is no quality problem, we’ll not afford the returning shipping cost. Please email us ask the return address: email@example.com
11: There is a quality problem with the items received. What should I do?
If there is any quality problem, first of all, we are very sorry. Please kindly provide us with pictures of product quality and report the problem to us. We will propose a solution to you as soon as possible. We will be responsible for every customer.
12: Coupon not available
Please check the term of use of the coupon, whether the coupon code is entered correctly, and whether the network is normal. If it still cannot be used, please contact us by email for help.
13: Can't log in the website, what can I do?
Please try the following:
- check whether the network is connected,
- check whether the URL is correct:https://druzyworld.com/
- Log in with a different browser
- Try logging back in a few minutes or hours later
If you still can't log in the website, please kindly contact us by email.