Shipping & Returns – Druzyworld

FREE SHIPPING ON ORDERS OVER $39

Shipping & Returns

Check out our Free Shipping option!

Druzyworld.com is proud to offer worldwide FREE E SHIPPING OF E-PACKET OR REGISTERED MAIL for orders $39 and higher. We hope you enjoy your shopping experience with us and happy beading!

When can you receive your order?

Handle time:

Normally we'll ship out your order within 1-2 business days. We'll also contact you before delivery if any items of your order is in short. 

Delivery time:

           US            15-35 days by E-packet  3-5 days by DHL

Other countries   15-35 days by E-packet  15-40 days by Registered mail   4-6 days by DHL

 

Note:

 

Delivery times are estimates and are not guaranteed. If you have not received your order within the expected time, please contact our Customer Online Support Team with your order number and inquiry. We are available Monday through Friday 9 am - 6 pm Beijing Time. You can also email us at:  sales@druzyworld.com

 

IMPORTANT THINGS TO NOTE:

Business days refer to weekdays - Monday through Friday.

U.S. legal holidays are not counted as business days.

You are responsible for any taxes and duties associated with your order once it reaches its destination. 

What do I do if I made a mistake on my Shipping Address?

 Please contact our Customer Support Team as soon as possible to correct the issue in your address. Our Customer Online Support Team is available to assist you Monday through Friday, 9 am - 6 pm Beijing  Time. You can also email us at: sales@druzyworld.com

As long as your order is still in our warehouse we will correct the mistake.

Whether your order is still with us or has shipped, please contact us to notify us of the issue and to discuss what options are available for correcting the problem.

Please remember to verify your shipping address at the time of your next order.

How will I know if my order shipped?

You will receive an email notification when your order has left our warehouse. You can also check the status of your order by logging in to your Account on druzyworld.com.

If you do not see your order confirmation or shipping notification in your inbox as expected, please check your spam or junk mail folder to see if our message was diverted there. If this happens, please add sales@druzyworld.com to your Safe Senders or address book to authorize future correspondences from our email system.

Please note that email is our primary form of communication with our customers. If there is a change or issue affecting your order we will attempt to reach you via the email address provided on your customer account.

How do I track my package?

Copy the tracking number provided in your Shipping Confirmation email into the search box on:

E-packing: http://www.17track.net/en

DHL: www.dhl.com

What is your policy if you’re unable to ship an item I ordered?

Druzyworld.com does not have a back order system. All items listed as available to purchase on our website are in stock and ready to ship.

In the rare case we are unable to ship the full quantity of an item or items in your order we will contact you by email to notify you of any changes. You will only be charged for the items that ship from our warehouse.

It is not our policy to ship similar items in place of an item that is unavailable before your comfirmation.

Please note that email is our primary form of communication with our customers. If there is a change or issue affecting your order we will attempt to reach you via the email address provided on your customer account.

Returns info

What is your Return Policy?

We are happy to accept returns, and there is no need to call for prior authorization on regular items. We do not accept returns on special orders. 

When returning items for exchange in the same category of products, you will receive the same quantity discount as your original order. All other items will be calculated as a new order. The quantity discount pricing will be based on the number of items placed on the new order. Druzyworld.com is not responsible for postage on returned items. In the event that you return a large quantity of items for which you have received assortable or quantity discount pricing, we reserve the right to recalculate your order total based on the actual items you kept. 

If you receive an order with an error please email us so we can correct the issue immediately.

How quickly will you receive my return package after I ship it?

The length of time it takes for your return to arrive in our warehouse is determined by the shipping method you use as well as your location. USPS Parcel Post items can take up to 4-8 weeks to arrive at our warehouse and have no guaranteed delivery time.

Please speak with your local Post Office to determine the estimated time of arrival for your package.

We do advise insuring your mail or using delivery confirmation for high value items. Returns are processed within 10 business days of receipt in our warehouse. An email notification will be sent to you when your refund is completed.

Please do not refuse your package as this will severely delay the return of your package and a shipping fee will be deducted from your return total.

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